We understand that things happen. Here's everything you need to know to make returns, damage claims, and cancellations smooth and simple.

Q. I want to return an item. What should I do?

If you're not fully satisfied with your order, we’re happy to help. Please email us at customer@bibiclothing.com within 7 business days of receiving your order to initiate your return request.

In your email, please include the following:

• Business Name
• Invoice Number(s)
• Style Number(s), Size(s), and Color(s)
• Quantity
• Reason for Return
• Photos (required if item is damaged)

Returned items must be in unworn, unwashed, unaltered condition, with all original tags and labels attached.

We only provide return shipping labels for damaged items. All other returns are at the buyer’s expense.

Returns sent without prior email approval will be returned to the sender and may incur a 10–25% restocking fee. Failure to follow the return instructions may result in a flat 25% fee.

Seasonal items are subject to inspection upon receipt and may be exempt from standard return approval.

Q. What qualifies as damage?

We evaluate damage claims on a case-by-case basis. Please include detailed descriptions and clear photos in your email to help us assist you promptly.

Returns for non-damaged items are the customer’s responsibility and require approval.

Q. Can I cancel my order?

Yes — but cancellations must be made in writing via email. If your order has already shipped, cancellation is no longer possible. Contact us at customer@bibiclothing.com as soon as possible.

Q. What is your refund policy?

All returns are eligible for store credit only. We do not issue refunds. Please note that all sale items are final sale and cannot be returned or exchanged.

Q. How quickly do you ship?

We typically ship within 2 business days. During peak seasons, shipping times may vary, but we always do our best to ship your order as quickly as possible — usually by the next business day.

Q. Can I use my own shipping account?

Absolutely. If you prefer to use your own UPS, FedEx, or other shipping account, just provide your carrier name and account number in your email or order notes.

Ready to submit a return or report an issue? Click here to fill out our contact form and we’ll be in touch shortly.